Terms of Service
1. General
1.1 These terms and conditions apply to all offers and agreements made by Nutrined regarding the sale and delivery of products to both consumers (B2C) and business customers (B2B).
1.2 By placing an order, the customer confirms to have read and accepted these terms and conditions.
1.3 Deviations from these conditions are only valid if explicitly agreed in writing.
1.4 Customers are required to explicitly agree to these terms and to the privacy policy during checkout by ticking a checkbox. Both documents are accessible via hyperlinks.
2. Prices and Payment
2.1 All prices are in euros and include Dutch VAT unless otherwise stated. Shipping and handling costs are shown separately during checkout.
2.2 Prices are subject to change at any time. Orders will be charged at the price valid at the time of ordering.
2.3 Payment is made through the available payment methods. The customer’s card is charged upon order confirmation.
2.4 Logos of accepted payment methods (such as Visa, Mastercard, Maestro, iDEAL, Bancontact) are visible on the website.
3. Availability and Delivery
3.1 Orders are delivered while stocks last. If a product is unavailable, the customer will be informed within 5 working days with an estimated delivery time.
3.2 Delivery occurs after receipt of payment. Delivery delays do not entitle the customer to compensation or cancellation.
4. Right of Withdrawal (B2C only)
4.1 Consumers have the right to withdraw from the agreement within 14 calendar days of receiving the order without giving any reason.
4.2 Returns must be announced in advance via order@nutrined.nl.
4.3 Products must be returned undamaged, unused, and in their original unopened packaging, including a copy of the invoice.
4.4 Return address: Nutrined BV, Edisonstraat 4A, 5051DS Goirle, The Netherlands. Return shipping costs are at the customer’s expense.
4.5 Upon correct return, the purchase amount will be refunded within 14 days of receipt.
4.6 The right of withdrawal does not apply to business customers.
5. Warranty
5.1 Consumers are entitled to a legal warranty of 2 years for material defects at delivery (such as damage, expiry date or manufacturing faults). For business customers, a warranty period of 12 months applies. The warranty does not cover subjective effects, taste perception or personal intolerance.
5.2 The warranty does not cover damage caused by external factors (such as accidents, misuse, etc.) or improper use by the customer.
5.3 Business customers are entitled to a 12-month warranty unless otherwise agreed.
6. Complaints
6.1 Any complaints must be reported in writing within 8 days of delivery via order@nutrined.nl.
6.2 We aim to provide a suitable solution within 5 working days of receiving the complaint.
7. Liability and Transport
7.1 Products are shipped at the customer’s risk once they leave our warehouse.
7.2 Any damage upon receipt must be reported immediately to the carrier and to Nutrined.
8. Personal Data Protection
8.1 The processing of personal data complies with the General Data Protection Regulation (GDPR).
8.2 Data is used solely to execute the agreement and will not be shared with third parties for commercial purposes.
9. Applicable Law and Jurisdiction
9.1 All agreements are governed exclusively by Dutch law.
9.2 Any disputes shall be submitted exclusively to the court in Goirle, the Netherlands.
10. Export
10.1 Nutrined is not liable for damage resulting from customs inspections, import restrictions, or destruction of products outside the Netherlands.
Legal Information
Nutrined BV
Edisonstraat 4A
5051DS Goirle
The Netherlands
Email: order@nutrined.nl
Phone: +31 (0) 13 202 1987
Chamber of Commerce: 53923154
VAT number: NL 8510.74.959.B01
Last update: 20/06/2025